General/Technical

• What does my computer need to use StudyCoordinator.net^TM ?

  You will need to have your browser enabled withJavaScript . Additionally, you will needAdobe Flash Player to view some of the animated reports. Please call the Help Desk at 1-866-652-6938 if you need assistance.

• What if I have a question that is not answered here?

  Please call our Help Desk line at 1-866-652-6938, and someone will be glad to assist you.Please note that the Help Desk line is for study staff use only. Distribution to study patients or any public party is a violation of HIPAA regulations. Thank you for your understanding in this matter.

• Who can view this website?

  Only study staff who has received their own username and password will have access to this website.

• Will I be able to view StudyCoordinator.net^TMfrom another location?

  As long as you have access to the internet, you can log on.

• Why are users logged out automatically?

  This is a security feature designed to insure that privacy is maintained after a certain length of inactivity.

• Why did I receive an alert message?

  You will receive an alert message when you have been inactive for 30 minutes. Click on the "Continue Session" button to continue.

• How do I prevent the information I have entered from being lost?

  By clicking the "Save" button your information will automatically be saved.

Your Site's Information

• How do I change the name on the account?

  For security reasons, you cannot change your name in StudyCoordinator.net^TM . Please contact your Study Resource Center Representative or the Help Desk at 1-866-652-6938 for assistance.

• How do I make any informational changes, such as address, phone number, or email address on the account?

  At the top of every page includes a "My Account" button, click on this button and it will take you a page where you can update your information.

• What if I am the Study Coordinator for several different studies?

  You may have more than one username and password, but they can easily be combined. Please call the Help Desk at 1-866-652-6938 for assistance.

Patient Referrals

• What if I would like to be notified when new referrals are available?

  At the top of every page includes a "My Account" button, click on this button and enter your email address in the Email field.

• How can I change who receives email notification for new referral?

  At the top of every page includes a "My Account" button, click on this button and enter the email address that you would like these alerts to be sent to.

• How do I find all my patient

  At the top of every page includes a "My Account" button, click on this button and remove your email address in the Email field.

• How do I find all my patients?

  Click on the "Patient Referral" tab. By default, the system will show you all of the patients assigned to your site. If you want to display "New" referrals or just the "Scheduled" referrals or any other type of referral category, simply click the appropriate category.

• Why do my new referrals disappear after I have clicked on them one time without making any changes or ever printing the referral?

  Once you click on a referral, it will be moved to the pending category.

• How do I edit patient information?

  While in "Patient Referrals" click on the patient you want to edit. Make sure to click the "Save Changes" button either in the middle or at the bottom of the screen after you have finished with your edits.

• How do I view and/or print the patient's contact information and questionnaire responses?

  Click on the "Patient Referrals" tab, and then the subject's name. You can then click on the "View Referral" or "Print Referral" on the right hand side of the screen.

• Can I add my own patients?

  Yes, just click on the "Add Patient" button in "Patient Referral" and add patients that you have recruited yourself. These patients will be noted as "Site Patient" to differentiate these from the MediciGlobal referrals.